Shipping & Policies
US-Bound Orders
Updated November 1, 2025
Our goods are CUSMA-compliant (made from materials originating in Canada and the U.S.) and continue to enter the U.S. duty- and tax-free.
As an added measure, all packages to the U.S. are shipped DDP (Delivered Duties Paid) for peace of mind.
Canadian Orders
Orders shipped within Canada will be billed applicable sales taxes based on provincial requirements.
Taxes for Canadian orders are calculated and shown at checkout.
Oversees-Bound orders
Orders shipped outside of Canada and the U.S. may be subject to import duties, VAT, or local taxes upon receipt. These fees are determined by the destination country and are the responsibility of the recipient.
We recommend checking with your local customs office for details on potential import costs prior to placing your order.
Regular Shipping Rates and speeds:
Regular Rates & Speeds
Canada:
$12 UPS (3–7 business days)
$25 Express (1–3 business days)
USA:
$15 UPS (3–7 business days)
$25 Express (1–3 business days)
Overseas:
$40 Express (3–5 business days)
Unless otherwise specified, we aim to dispatch orders within two business days of order confirmation.
Please note: we ship Monday through Friday. Orders placed on Friday typically ship out Monday (or Tuesday if volume is high).
All orders are fully traceable — a tracking number will be automatically sent once your shipping label has been processed.
Returns & Exchanges
Returns & Exchanges are accepted on regular priced items if we are notified within 7 days of receiving, and if goods are in unworn/new condition with tags attached. If for any reason you are unsatisfied with your purchase, please email store@danaleebrown with your order#:
Return:
A pre-paid label will be emailed and a $15 return cost (plus original shipping cost) will be deducted from the refund.
Exchange:
A pre-paid label will be emailed (free of charge) and your exchange will be fulfilled with no additional shipping fees. Store Credit will be granted for items less than the original purchase.
Store Credit:
A pre-paid label will be emailed (free of charge) and a store credit will be granted for the full purchase value.
In order to start the return process please email us at store@danaleebrown.com with your name, order number and the items you would like to return/exchange.
All Sale items are FINAL SALE.
Sale Pricing Policy
Sale items and discounts cannot be retroactively applied to past orders.
Currency
All prices are listed and charged in USD unless you select Canada as your location.
Sizing Information:
Unless indicated as "Women's", styles are based Men's Size chart measured in inches:
- Chest: Measured 1" down from the bottom of the armhole, straight across the body
- Shoulder: Measured from one shoulder seam to the other, straight across.
- Body Length: Measured from the High Shoulder Point (where the shoulder and neck seam meet) straight down to bottom of the front hem.
- Sleeve: Measured from the centre-back of the neck, following the shoulder line down to the bottom of the cuff.
- Thigh: Measured 1" down from the crotch seam.
Note: Due to variations in hand-knitting, dyeing, and washing processes, garments may vary by up to 1/2" from the specified measurements.
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