Policies

Shipping & Duties 

Our stock is housed in Canada, but we will ship Duty Free to the USA.  For Overseas, duties and customs fees may apply and these are determined by your country’s customs office.

Regular Rates and speeds are as follows:

Canada: $12 for Canada Post (3-7 business days)/ $25 Express (1-3 business days)

USA: $15 for UPS (3-6 business days) / $25 Express (1-3 business days)

Overseas: $40  Express (3-5 business days)                

Unless specified, we aim to dispatch orders within 1-2 days after the order confirmation is sent. Please note we ship Monday-Friday. Orders received on Friday will ship out Monday, possibly Tuesday.

All orders are traceable and a tracking number will be automatically sent once the shipping label is processed.

Taxes

Orders to Canadian locations will be billed sales taxes based on provincial requirements. Taxes for Canadian locations can be seen upon checkout. Overseas orders may be billed tax upon receipt. As per the De Minimis Exemption in the USA, US orders below $800 are not subject to tax. Tax for US orders over $800 will be covered by Dana Lee Brown. 

Returns & Exchanges 

Returns & Exchanges are accepted on regular priced items if we are notified within 7 days of receiving, and if goods are in unworn/new condition with tags attached.  If for any reason you are unsatisfied with your purchase, please email store@danaleebrown with your order#:

Return:

A pre-paid label will be emailed and  a $15 return cost (plus original shipping cost) will be deducted from the refund.

Exchange:

A pre-paid label will be emailed (free of charge) and your exchange will be fulfilled with no additional shipping fees. Store Credit will be granted for items less than the original purchase.

Store Credit:

A pre-paid label will be emailed (free of charge) and a store credit will be granted for the full purchase value including original ground shipping costs.

 

In order to start the return process please email us at store@danaleebrown.com with your name, order number and the items you would like to return/exchange. 

All Sale items are FINAL SALE.

Sale Pricing Policy

Sale items and discounts cannot be retroactively applied to past orders.

Currency

All prices are listed and charged in USD unless you select Canada as your location.

Sizing

Clothes are intended to be gender neutral but sizing is based on a Mens chart:

Our "Chest" measurement starts 1" down from the bottom of the armhole, and straight across the body.

 

Our "Shoulder" measurement is from one shoulder-seam point straight across to the other.

 

Our "Length" measurement (front and back) start at the High Shoulder Point (where the shoulder and neck-seam meet) straight down to the hem.

 

Our "Sleeve" measurement starts on the centre-back of the neck, following the shoulder line, then straight down the sleeve to the bottom of the cuff.

 

Due to variations between hand-knitters, and variations from our dyeing and washing processes, garments may vary from our spec sheet up to 1/2".

 

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